Terms of service

Terms of use for MR.BOHO

  • General information

  • These terms and conditions of use ("Terms of Use") govern access to and use of the website hosted under the domain name (the "Website") and under any of its associated subdomains or webpages www.mrboho.com domain name (the "Website") and under any of its associated subdomains or webpages, as well as the contents and services that the owner of the Website makes available to its users (the "Users") and establish together with the Privacy and Cookies Policy on managing Users' personal data, the terms and conditions that govern the Website.

    Under Article 10 of Act 34/2002, of 11 July, on Information Society and e-Commerce Services, we hereby provide the following identifying data of the Website's owner:

    MR.BOHO, SL is a trading company whose registered office is in Madrid, Spain, duly registered with the Company Register of Seville, in Volume 5660, Book 0, Folio 84, Section 8, and Page and provided with Tax Identity Number (NIF ) B-90048240 ("MR. BOHO"). Users may contact MR. BOHO by emailing to info@mrboho.com.

  • Acceptance

  • Access to or use of the Website or the purchase of any product by Users necessarily and unreservedly implies knowledge and acceptance of these Terms of Use, which Users are therefore advised to read carefully before they use the services offered by MR. BOHO.

    Users under the age of eighteen (18) are prohibited from accessing or using the products and services offered on the Website. On accepting these Terms of Use, Users therefore acknowledge they are a natural person with sufficient legal capacity to assume the obligations arising from their actions and that they have read, understand and accept their content.

    MR.BOHO reserves the right to amend these Terms of Use at any time, in which case such amendments will take effect and apply to all the Website's Users.

    Where a User breaches any of the provisions established in these Terms of Use, MR. BOHO will notify that User of this so that the User will rectify the situation, otherwise MR. BOHO will reserve the right to cancel or temporarily or permanently suspend that User's account.

    MR. BOHO reserves the right to deny access to the services offered to any natural person at any time.

  • Purpose of the contract

  • These Terms of Use make up the entire contract governing the terms and conditions for the purchase of products made available to Users by MR. BOHO on the Website (the “ Products ”).

  • Purchase of Products

  • 1.- How to purchase Products

    To purchase Products, Users must follow the purchase process established on the Website, read and accept these Terms of Use and the Privacy Policy, and select “Complete and Pay” (the “ Order ”). MR. BOHO will then send an email to the User confirming that the Order has been accepted (the “ Shipment Confirmation ”). The contract between the User and MR. BOHO will be formalized once MR. BOHO sends the User
    the Shipment Confirmation. The purpose of the contract shall solely cover the Products stated in the Order.

    2.- Availability of Products

    All Orders are subject to Product availability. Where a Confirmation has been sent but MR. BOHO is unable for any reason to get hold of the Product requested, MR. BOHO will contact the User as soon as possible to inform them of this. In which case, MR. BOHO may:

    (i) offer the User, without any increase in price, another product with similar features and specifications to the one originally requested, provided these comply with the User's needs; and/or

    (ii) offer the User to cancel the Order requested and refund the User the amount paid, within a period of (14) working days.

    3.- Refusal to process an Order

    While MR. BOHO will do its utmost to always process all Orders, exceptional circumstances may occur that compel it to refuse to process an Order even after it has sent the Shipment Confirmation, for which reason MR. BOHO reserves the right to make such a refusal at any time and at its sole discretion.

    MR. BOHO reserves the right to withdraw any Product from the Website at any time and to remove or change any of the Product's materials or content,
    without being liable to the User or any third party for withdrawing any Product from the Website, regardless of whether or not that Product has been sold.

    4.- Product Guarantee

    All the Products that feature on the Website are from MR. BOHO. They all come with a two (2) year guarantee in accordance with the criteria and terms described in Royal Legislative Decree, 1/2007, of 16 November, approving the consolidated text of the General Act for the Defense of Consumers and Users and other complementary laws.

    It shall be understood that the Products meet the Terms of Use where they satisfy all the requirements expressed below:

    (i) They fit the description given by MR. BOHO and possess the Product qualities that MR. BOHO has presented the User as a sample or model.

    (ii) They are suitable for the uses that are usually intended for Products of the same type.

    (iii) They are suitable for any special use required by the User where they have informed MR. BOHO of this, provided that MR. BOHO has accepted that the Product is suitable for that use.

    (iv) They have the usual quality and benefits of a product of the same type which the User can expect, bearing in mind the nature of the product.

    Where it is proven that the Product does not fit the established specifications, MR. BOHO will proceed, where appropriate, to repair or replace the Product, reduce the Product price or cancel the contract for its purchase; Such arrangements will have no cost for the User.

    MR. BOHO is not liable for any damage to the Products that may result from their improper use or from the User's acts or omissions which do not comply with the specifications of each Product, or for damage caused by third parties without any connection to MR. BOHO.

    MR. BOHO takes the utmost care in presenting and describing the Products. However, Product photographs are for illustrative purposes only. To find out the precise features of each Product, Users must check the corresponding descriptive details that accompany each Product.

    5.- Product Delivery

    Once the Shipment Confirmation has been sent, the Products will be delivered to the address stated by the User on making the Order, within a period ranging from two (2) to seven (7) days approximately, as from when they leave the MR. BOHO.

    MR. BOHO does not accept any responsibility or liability where the Product is not delivered because the details supplied by the User are false, incorrect or incomplete, or where the delivery cannot be made through no fault of the shipment company, assigned for these purposes, as may be the case where the User is absent or the Product is held at Customs. All costs charged by Customs due to import processes or taxes will always be assumed by the User.

    Delivery periods are approximate, although MR. BOHO does its utmost to keep them.

    6.- Product Price and Payment

    The applicable prices for each Product shall be the ones published on the Website on the date the User places the Order. While MR. BOHO does its utmost to ensure that all prices on the Website are correct, mistakes may occur. Where MR. BOHO discovers a mistake in the prices of one of the Products that a User has requested, it will inform that User as soon as possible and give them the option of reconfirming the Order at the correct price or cancel it. Where MR. BOHO is unable to contact the User, the Order will be deemed to be canceled and the User will be fully refunded for the amounts they have paid.

    MR. BOHO is not under any legal obligation to provide the User with any Product at a price below the correct one (even where the Shipment Confirmation has been sent) should the error in the price be obvious and unequivocal and the User could have reasonably expected to recognize it it as an incorrect price.

    Prices may change at any time. Even so, possible changes will not affect the Products that MR. BOHO has already sent Shipment Confirmations for.

    a) Payment method

    Users may pay by a Visa, Visa Electron, Mastercard or American Express credit or debit card or through PayPal. For the purposes of minimizing the risk of unauthorized access, the User's credit card details will be encoded. Whether the payment method is by credit or debit card or through PayPal, payment will be made as soon as MR. BOHO sends the User the Shipment Confirmation.

    b) Value Added Tax (VAT)

    The applicable VAT shall be the legally valid rate at any time depending on the specific Product concerned.

    7.- Chargeback

    Where chargeback occurs, under no circumstances shall MR. BOHO bear the costs arising from that refund. The User accordingly declares that they shall bear those costs or penalties.

  • Product returns and exchanges

  • a) Right of withdrawal

    Under the applicable regulations, where the User enters a contract as a consumer, they may withdraw from the contract (except in certain cases established by legislation) and freely return or exchange a Product delivered at any time within a deadline of fourteen (14) calendar days as from the date that Product is delivered (the “ Withdrawal Period ”).

    Once the Product has been inspected for the purposes of compliance with the requirements established in section c) below and where the User does not decide to make an exchange, MR. BOHO will refund the User for the amount they paid for the Product. The cost of the return shipment will be assumed by the customer who can use any valid shipping method that lets them have a delivery proof.

    Once the Withdrawal Period has ended, no Product exchanges or returns shall be accepted. Exchanges will only be accepted for Products that could have been defective under the provisions established in section b) below.

    b) Return or replacement of defective Products

    Where the User believes the Product does not fit the specifications established for that Product, they must contact MR. BOHO immediately by sending email to the contract address info@mrboho.com providing the Product details, as well as information on the defect and whether they are opting to return the Product or replace it with an identical Product.

    Users may return the Products by handing them, at their original place of delivery, to a courier that MR. BOHO will send or by their own means. Once the returned Product has been inspected, MR. BOHO will email the User, within a reasonable period, telling them whether the Product's return or replacement may go ahead (the “ Return or Replacement Decision ”). Where the decision is affirmative, the Product will be returned or replaced as soon as possible and, in any case, within fourteen (14) calendar days as from the date on which the Return or Replacement Decision is sent.

    Where the return or replacement proceeds, MR. BOHO will fully refund the User the price paid for the Product as well as the shipment costs. Where the User has opted to replace the Product, MR. BOHO will bear all Product shipment costs.

    c) Common provisions for returns

    Users must comply with the following requirements to exercise their right of withdrawal and to be able to return or have Products replaced:

    (i) For the purposes of organizing the Product's collection, Users must contact MR. BOHO in advance, by emailing the contract address info@mrboho.com ;

    (ii) Users may confirm they are exercising the right of withdrawal by any legally acceptable means; in any case that right will be deemed to have been validly exercised by returning the Product;

    (iii) Products must be returned in the same condition that they were received in. MR. BOHO shall not refund any amount where the Product has been damaged, for which reason Users must be careful with the Product while it is in their possession; and

    (iv) Refunds will be made through the same payment method used by the User to pay for the Product.

  • Use of website

  • Users undertake to use the Website in accordance with legislation, morality, generally accepted good customs and current public order. Users undertake to refrain from using the Website for purposes that are unlawful, contrary to the provisions established in these Terms of Use, harmful to the rights or interests of MR. BOHO or third parties, or which may harm or undermine in any way the image or reputation of MR. BOHO or prevent the normal use or enjoyment of the products and services that are offered by MR. BOHO on the Website.

  • Intellectual property

  • All the information contained on the Website, including its graphic design and source code, are protected by copyright and other rights recognized under Royal Legislative Decree 1/1996, of 12 April approving the Consolidated Text of the Intellectual Property Act, and by all the others regulations governing Intellectual Property.

    These rights belong exclusively to MR. BOHO or to its licensors, for which reason it expressly prohibits any copying, distribution, transformation or public communication as well as any type of transfer, wholly or partially, of content from the Website and in general any use wholly or partially of the contents ( images, texts, design, indexes, forms etc.,) as well as the databases and software necessary for their display or functioning and any other item which, under the current legislation in force, is protectable under intellectual property regulations.

    Users may not in any case use any of the contents commercially which make up the Website, directly or indirectly, except for those provided by them, where appropriate, without the prior, written authorization of their owner. Authorization for the use of any of the content of the Website may be requested by sending an email to info@mrboho.com. The provisions established in the previous paragraphs do not in any case imply any acceptance of responsibility or liability on the part of MR. BOHO for the content nor may they create any right to compensation for Users or third parties.

    Nor may trademarks, trade names, shop signs, business names, logos, slogans or any other type of distinctive sign shown on the Website and belonging to MR. BOHO, and very specifically, the business name “MR. BOHO” be used without prior authorization in writing from MR. BOHO.

    MR. BOHO expressly reserves the right to exercise as many civil lawsuits and criminal prosecutions as it may be entitled to under Spanish and foreign legislation as a result of any infringement of peaceful possession and/or unauthorized holding of industrial and intellectual property rights.

  • Technological Limitations

  • We hereby inform the User that temporary interruptions may occur in certain cases on the Website and therefore in the Services offered through it, as a result of maintenance work.

    We also inform the User that a large range of factors, in addition to the points stated above, may affect the Website and/or its quality, which include, but are not limited to: environmental conditions, network saturation, connectivity and third-party software.

    Similarly, MR. BOHO may cancel, restrict or block access to its Website where technical difficulties arise from events or circumstances outside MR. BOHO's control which, in its opinion, are compromising or removing the security levels or standards adopted for the Website's proper running.

    You may contact the company by emailing: info@mrboho.com

  • Responsibilities, liabilities & prohibited uses

  • Users must refrain from using the Website for carrying out any illegal activity. Users must refrain from using the Website for the following non-exhaustive examples in particular:

    (i) Impersonating the identity of other Users or third parties;

    (ii) Dishonesty in transactions;

    (iii) Falsification of data;

    (iv) Any fraudulent behavior; and

    (v) The User must not carry out any activity that may harm any third party and/or MR. BOHO as well as the running and/or development of the Website.

    Under no circumstances shall MR. BOHO be responsible or liable for:

    (i) Any loss, damage or harm of any kind that occurs through access to and use of the Website, including, but not limited to, where this arises in the IT systems or is caused by the introduction of a virus and/or cyber attacks.

    (ii) Any harm that Users may suffer from improper use of the Website or for any computer crashes, interruptions or absence or failure of telecommunications whatsoever.

    (iii) The truthfulness, integrity or updating of information that is not compiled by it.

    (iv) For the information that another source states or which is contained in other websites through a hyperlink from the Website.

    (v) For any possible temporary discrepancies that may arise between its printed documents and their e-versions published on Website.

    (vi) For the penalties incurred by MR. BOHO owing to which the User has a payment refunded on their card, under the provisions established in Section 4.7 of these Terms of Use.

    (vii) Damage, including but not limited to: damage, loss or expenses direct or indirect, inherent or consequential, which arise in relation to this Website or its use or impossibility of use by any of the parties, or in relation to any failure in performance, error, omission, interruption, defect or delay in the transaction or transfer, computer virus or system or online failure.

    MR. BOHO acts as the provider of services for which reason its liabilities shall not exceed its functions, and it shall not be responsible or liable for any obstacles arising from banks or payment institutions, in which case it will be mediated as far as possible.

  • Link to thrid parties

  • MR. BOHO does not bear any responsibility or liability whatsoever for links that give the User access, through the Website, to benefits and services offered by third parties, provided that they are external to the Website. Therefore, MR. BOHO shall not bear any responsibility or liability for the information contained in those links or for any effects that may result from such information.

    Should any User or third party observe that such links may be contrary to the law, morality or public order, they must inform MR. BOHO of this by sending an email to: info@mrboho.com

  • Data collection

  • Under the provisions established by the applicable regulations on data protection, all personal data provided by Users through the corresponding forms during use of the Website shall be processed by MR. BOHO in accordance with the provisions set out in the Website's Privacy Policy, located at the URL: https://www.mrboho.com/pages/privacy-policy

  • Cookies policy

  • Cookies are small data files that are located in the terminal of the Website's visiting User and which contain certain information on the visit to that site. The Website uses cookies solely for the purposes of enabling the User's browsing and it is not possible in any case for such cookies to be associated with the User's specific data or for the User to be identified through them.

    However, Users have the possibility, in most web browsers, of deactivating cookies. We hereby inform Users that, provided they consent to this, we will use our own and third-party cookies to improve their experiences and our services, by analyzing their browsing through the Website. You can obtain further information on our Cookies Policy: https://www.mrboho.com/pages/cookies

  • Amendments

  • MR. BOHO reserves the right to review these Terms of Use at any time for legal or technical reasons and for changes to the services offered by MR. BOHO or for strategic decisions. In such cases, the changes to the Website's Terms of Use will be published before they take effect. Users who do not agree to the changes must stop using the Website and terminate their User membership. Use of the Website after notification of the changes shall imply the User's acceptance of these changes.

  • Contact & communications in writing

  • The applicable regulations require part of the information or communications that MR. BOHO sends Users to be in writing. On accepting these Terms of Use, the User accepts that most of the communication from MR. BOHO shall be electronic MR. BOHO will contact the User by email or by posting notices on the Website. The User consents to using this electronic medium of communication and acknowledges that every notification, piece of information and other communications that MR. BOHO sends them electronically shall comply with the legal requirements of being in writing.

    For any query or incident, complaint or claim regarding the services offered, Users may contact MR. BOHO by emailing the following address: info@mrboho.com

  • Jurisdiction & applicable law

  • These Terms of Use are subject to Spanish legislation. Under the provisions set out in Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Act for Defense of Consumers and Users and other complementary laws, the parties submit to the Courts of the User's residence.

    Under the provisions established in Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and Regulation 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution for consumer disputes, we hereby inform all Users that they can make their consumer claims and complaints through the online dispute-resolution platform which they can access at the following link http://ec.europa.eu/consumers/odr / .

    For any query or incident, complaint or claim regarding the services offered, Users may contact MR. BOHO by emailing the following address: info@mrboho.com